Changes or returns are not allowed for reasons not attributable to IbuySneakers: size changes (for this IbuySneakers gives all the information and instructions of measurements to the customer), customer error when placing the order or change of customer opinion, as well as perception of customer regarding colors or sizes.

Returns are not allowed unless the product arrives in broken condition. In this case, you must contact us within 24 hours of receiving the order at [email protected] , indicating the defect of the product (attaching images of said defect), along with your personal data and order number. ibuysneakers reserves the right to reject returns communicated outside the stipulated period of 24 hours.

We also want to inform you that due to logistical problems, it is possible that the box of your shoes may arrive damaged. We guarantee that the shoes are in perfect condition, but unfortunately we cannot guarantee the condition of the box at the time of delivery. We apologize for any inconvenience this may cause you, and if you have any questions or need clarification, please do not hesitate to contact us.

IbuySneakers only takes care of the shipping costs to destination (customer's address) 

The return or replacement of the item will be made as soon as possible and depending on the availability of stock. In case that product is out of stock ibuysneakers will send you a purchase voucher for the value of the defective product.In the case of purchases over € 30 there is no refund of shipping costs since ibuysneakers took care of shipping.

Returns due to factory defects or within the warranty

The User may return to ibuySneakers cAny product purchased on the Website, which presents a defect that: (i) makes it unsuitable for its usual use, (ii) reduces its quality or the possibility of its use, or (iii) does not offer security that given its nature is normally expected of it and its reasonable use. ibuysneakers It is not responsible for the return shipping costs, these will be borne by the customer. 

Taking into account the origin of the contracted products, the User will have a period of 14 days, from the date they receive the products, to inform ibuysneakers about your dissatisfaction with them. ibuysneakers It will not be held responsible in the event that this period is exceeded.

To formalize the return, the User must contact ibuysneakers within the granted period of 14 days, through the following email: [email protected] identifying the product or products that are the object of the return, attaching a photograph or video showing the defects and a detailed report of the defects found in them.

Once you ibuysneakers receives the documentation and tests from the User, will inform you within 3 to 5 business days whether or not to proceed with the return of the product.

In case you proceed with the return, ibuysneakers will indicate to the User how to deliver or send the defective product to their offices / warehouses.

Once the product has been received and the defects evaluated, ibuysneakers It will give the User the possibility to change the product for another with the same characteristics, unless this option is objectively impossible or disproportionate to ibuysneakers.

In the event that for reasons of lack of inventory it is not possible to proceed with the shipment of another product with the same characteristics, the User may choose to terminate the contract (that is, the return of the amounts paid) or request the shipment of another model that he chooses voluntarily.

On the other hand, the sending of a new model or the termination of the contract will not imply additional costs for the User.

ibuysneakers informs Users that the term for the return of the amounts paid will depend on the payment method used by the User at the time of purchasing the product:

• If the User made the payment by credit / debit card, ibuysneakersThe amount paid will be reimbursed within 2 to 9 business days, from the moment the User has decided to terminate the contract.

Product Exchange Policy

ibuysneakers does not support the change between a product purchased by the User for another product that is offered on the Website. In the event that the User wants to change a product, they must exercise their right of withdrawal on it, and subsequently buy the new product they want.

IMPORTANT: The product must be returned in perfect condition, without having been used and with the original packaging, nor will it be accepted if it is dirty or gives off an odor.